{"id":1040,"date":"2026-02-16T16:51:54","date_gmt":"2026-02-16T12:51:54","guid":{"rendered":"https:\/\/syntax.ge\/?post_type=courses&#038;p=1040"},"modified":"2026-03-24T10:51:48","modified_gmt":"2026-03-24T06:51:48","slug":"itil-v5-foundation-course","status":"publish","type":"courses","link":"https:\/\/syntax.ge\/en\/course\/itil-v5-foundation-course\/","title":{"rendered":"ITIL V5 Foundation Course"},"content":{"rendered":"\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>ITIL (Information Technology Infrastructure Library)<\/strong> helps simplify and improve the efficiency of managing and delivering digital products and services. The methodology brings together a set of internationally recognized best practices developed through extensive experience.<br><strong>As part of the course, you will gain in-depth knowledge of how value is co-created with customers through effective product and service management, and how to apply ITIL in modern environments \u2014 supported by data-driven decision-making, automation, and artificial intelligence.<\/strong><\/p>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>The course fee includes both the training and the international certification exam.<\/strong><\/p>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"145\" src=\"https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1-1024x145.jpg\" alt=\"\" class=\"wp-image-5287\" srcset=\"https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1-1024x145.jpg 1024w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1-300x43.jpg 300w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1-768x109.jpg 768w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1-1536x218.jpg 1536w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_big-1.jpg 1888w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong><strong>Who is this training for?<\/strong><\/strong><\/p>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The training is designed for both professionals working in digital technologies and business decision-makers, as delivering valuable digital services requires close collaboration between these two groups.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>In addition to the theoretical part, the course includes practical examples tailored to the Georgian market and is conducted entirely in Georgian.<\/p>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Trainers<\/strong><\/p>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Giorgi Beridze<\/strong> \u2014 ITIL Certified Expert <br><strong>Zaza Javelidze<\/strong> \u2014 ITIL &amp; ITSM Business Consultant<\/p>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Benefits and Certification<\/strong><\/p>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Participants will receive access to an official ITIL certification preparation eBook. At the end of the training, a competency assessment test will be conducted to evaluate the participant\u2019s readiness for the <strong>ITIL\u00ae Foundation (Version 5)<\/strong> international exam.<\/p>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>After completing the course, you will be able to:<\/strong><\/p>\n\n\n\n<p>Be prepared to take the <strong>ITIL\u00ae Foundation (Version 5)<\/strong> international certification exam; Understand the core principles of managing digital products and services; Apply ITIL guiding principles in practice; Understand the four dimensions and their impact on services; Describe the full lifecycle of a product and service; Understand the structure and purpose of the Service Value System; Manage and analyze value streams; Apply AI and automation within ITIL practices; Understand the relationship between ITIL, DevOps, and PRINCE2.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"64\" src=\"https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_small-1.jpg\" alt=\"\" class=\"wp-image-5291\" srcset=\"https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_small-1.jpg 1005w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_small-1-300x19.jpg 300w, https:\/\/syntax.ge\/wp-content\/uploads\/2026\/02\/ITIL5_footer_small-1-768x49.jpg 768w\" sizes=\"auto, (max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n\n\n\n<div style=\"height:69px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"accordion syntaxAccordion\" id=\"accordionExample\">\n                                <div class=\"accordion-item\">\n                <h2 class=\"accordion-header\">\n                <button class=\"accordion-button bolderFont\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse1\" aria-expanded=\"true\" aria-controls=\"collapse1\">\n                    Key Topics                <\/button>\n                <\/h2>\n                <div id=\"collapse1\" class=\"accordion-collapse collapse show\">\n                <div class=\"accordion-body sylabusDetails\">\n                                        <h3 class=\"standartFont\">Core concepts, definitions, and terminology of ITIL 5<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Structure and benefits of ITIL 5 (digital product and service management)<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">The ITIL Certification path<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Key Concepts: service, value, outcomes, cost, risk, utility, warranty<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">The Seven Guiding Principles<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">The Four Dimensions of Product and Service Management<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">The ITIL Product and Service Lifecycle (discover, design, acquire, build, transition, operate, deliver, support)<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">The ITIL Value System and Value Chain<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Value Stream Identification, Mapping, and Management<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Continual Improvement<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Management Practices (General and Product &#038; Service Management)<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">ITIL and AI (Artificial Intelligence, GenAI, Agentic AI, AI Governance)<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                            <\/ul>\n                                    <\/div>\n                <\/div>\n            <\/div>\n                        <div class=\"accordion-item\">\n                <h2 class=\"accordion-header\">\n                <button class=\"accordion-button bolderFont\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapse2\" aria-expanded=\"true\" aria-controls=\"collapse2\">\n                    Course Outline                <\/button>\n                <\/h2>\n                <div id=\"collapse2\" class=\"accordion-collapse collapse \">\n                <div class=\"accordion-body sylabusDetails\">\n                                        <h3 class=\"standartFont\">Module 1: Key ITIL Terms and Definitions<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Digital product and service management concepts<\/li>\n                                                 <li>Product, service, digital product, digital service, goods<\/li>\n                                                 <li>Utility, warranty, user experience, sustainability<\/li>\n                                                 <li>Service offering: service actions, transfer of goods, access to resources<\/li>\n                                                 <li>Value co-creation: value, output, outcome, cost, risk<\/li>\n                                                 <li>Service relationships: organization, service provider, service consumer, digital product vendor<\/li>\n                                                 <li>Basic, cooperative, and collaborative (partnership) service relationships<\/li>\n                                                 <li>Service journey, sponsor, customer, user roles<\/li>\n                                                 <li>Service quality, service level, Service Level Agreement (SLA)<\/li>\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Module 2: The ITIL Four Dimensions of Product and Service Management<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Organizations and People<\/li>\n                                                 <li>Partners and Suppliers<\/li>\n                                                 <li>Information and Technology<\/li>\n                                                 <li>Value Streams and Processes<\/li>\n                                                 <li>Holistic approach to product and service management<\/li>\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Module 3: The ITIL Product and Service Lifecycle<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Eight lifecycle management activities: Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support<\/li>\n                                                 <li>How value chain activities enable the lifecycle<\/li>\n                                                 <li>Purpose of each lifecycle activity<\/li>\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Module 4: The ITIL Value System<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Components: guiding principles, governance, value chain, management practices, continual improvement<\/li>\n                                                 <li>Seven Guiding Principles: Focus on Value, Start Where You Are, Progress Iteratively with Feedback, Collaborate and Promote Visibility, Think and Work Holistically, Keep It Simple and Practical, Optimize and Automate<\/li>\n                                                 <li>Governance: enabling nature and activities<\/li>\n                                                 <li>Value chain: key definitions (incident, event, release, service request, problem, error, known error, SRE, observability, CI\/CD)<\/li>\n                                                 <li>Management practices: groups, structure, benefits, metrics, CSFs<\/li>\n                                                 <li>Continual Improvement Model: seven steps<\/li>\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Module 5: Value Stream Identification, Mapping, and Management<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Value stream, core value stream, enabling value stream<\/li>\n                                                 <li>Value stream mapping and management<\/li>\n                                                 <li>Elements of a value stream map<\/li>\n                                            <\/ul>\n                                        <h3 class=\"standartFont\">Module 6: ITIL and AI<\/h3>\n                    <ul class=\"silabusList standartFont\">\n                                                 <li>Artificial Intelligence (AI), AI maturity, Generative AI (GenAI), Agentic AI<\/li>\n                                                 <li>AI in the product and service development lifecycle<\/li>\n                                                 <li>AI automation throughout value chain activities<\/li>\n                                                 <li>AI governance and the ITIL AI Capability Model<\/li>\n                                            <\/ul>\n                                    <\/div>\n                <\/div>\n            <\/div>\n                      \n  \n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Course Details:<\/p>\n","protected":false},"featured_media":1906,"menu_order":0,"template":"","meta":{"footnotes":""},"class_list":["post-1040","courses","type-courses","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL V5 Foundation Course - Syntax<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/syntax.ge\/en\/course\/itil-v5-foundation-course\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL V5 Foundation Course - Syntax\" \/>\n<meta property=\"og:description\" content=\"Course Details:\" \/>\n<meta property=\"og:url\" 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